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Privacy Policy Issabela Mkhonto (Data Visualization Specialist) is committed to protecting your privacy. This website collects personal data (e.g., name, email) through contact forms and booking services for the purpose of providing consulting and visualization services. We do not sell or share your data with third parties. We may use cookies or analytics tools (e.g., Wix Analytics, Google Analytics) to improve website experience. You can contact us at info@issabelam.com to request, review, or delete your data. At Issabela Mkhonto’s Data Services, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us in any way. We are committed to protecting your personal data and ensuring transparency and control over how your information is handled. 1. Information We Collect We may collect and process the following types of personal information: a. Personal Identification Information Full name Email address Phone number (if provided voluntarily) Business or company name (optional) b. Technical Data IP address Browser type and version Device type Time zone settings Pages visited and time spent on the site c. Usage & Communication Data Messages sent via contact forms Service booking information Call or meeting scheduling details Client feedback and reviews 2. How We Collect Your Data We collect data in the following ways: When you fill out a form (contact, booking, quote request) When you send an email or message via the site Through cookies and analytics tools (Wix Analytics, Google Analytics) 3. How We Use Your Information We use the information collected for purposes such as: Responding to inquiries and booking requests Delivering your requested data services Sending service updates and confirmations Analyzing site performance and improving user experience Communicating about new services or offers (with your consent) 4. Data Storage & Security Your information is stored securely through Wix.com’s platform, which implements industry-standard encryption and access control protocols. We do not store sensitive payment information — all transactions are processed via third-party gateways like PayPal or Stripe, subject to their security policies. 5. Sharing Your Information We do not sell, rent, or share your personal data with third parties except: When legally required (e.g., regulatory or law enforcement requests) To fulfill services via trusted third-party tools (e.g., calendar integration, email automation) 6. Your Rights Under GDPR, POPIA, and other international privacy laws, you have the right to: Access your data Request correction or deletion Withdraw consent to data use Lodge a complaint with a regulatory authority To exercise your rights, email us at hello@[yourdomain].com 7. Cookies & Tracking This site uses cookies to: Remember user preferences Collect anonymized analytics data Improve load speed and functionality You can disable cookies in your browser at any time. 8. Third-Party Tools We may use the following tools that collect limited, anonymized data: Wix Analytics (site behavior) Google Analytics (traffic patterns) Calendly/TidyCal (appointment scheduling) PayPal / Stripe (payment processing) Each platform has its own privacy policy and data safeguards. 10. Updates to This Policy This Privacy Policy may be updated periodically to reflect legal or operational changes. The updated version will always be posted on this page. Last updated: [July 2025].

Terms and Conditions 1. Introduction Welcome to issabelam.com. By accessing or using this website or engaging in services provided by Issabela Mkhonto, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using this website or contracting services. 2. Services Offered Issabela Mkhonto offers professional freelance services including but not limited to: Data visualization and dashboard design Reporting and performance analysis Data storytelling and communication consulting Content and insight-driven writing 1-hour strategy calls and workshops All services are customized per client request and subject to formal agreement via quote, email confirmation, or booking form. 3. Payment Terms All service-based work requires a 60% deposit to commence. The remaining 40% is due before final delivery of any project files or documents. Strategy calls and consultations must be paid in full and upfront. Accepted payment methods include PayPal, Paystack, or direct transfer where applicable. Failure to pay as agreed may result in the suspension or cancellation of services and forfeiture of rights to use any unfinished deliverables. 4. Revisions & Feedback Revision rounds are provided based on the selected service tier. Requests beyond the allocated revision count may incur additional fees. All feedback must be submitted in writing within 5 business days of receiving deliverables. 5. Cancellation & Refunds All bookings and strategy calls are non-refundable. Clients may reschedule a call up to two times in case of emergency. Refunds for services are not offered once work has begun, except in rare cases such as illness or permanent business closure. See our Refund Policy for full details. 6. Intellectual Property Unless otherwise stated in writing: All work, visuals, reports, and content remain the intellectual property of Issabela Mkhonto until full payment is received. Upon final payment, clients receive the non-exclusive, royalty-free license to use deliverables for internal or commercial use. You may not resell, redistribute, or claim ownership of templates, dashboards, or content created by Issabela without permission. 7. Client Responsibilities Clients agree to: Provide accurate information, timelines, and data where needed Communicate project expectations clearly Review deliverables promptly Adhere to agreed payment and revision terms Failure to comply may result in delays or termination of the agreement. 8. Website Use By using this website, you agree not to: Engage in unauthorized use or hacking of the site Copy or scrape any content, templates, or visuals Misrepresent yourself or use another person’s identity Violation of these terms may lead to legal action or permanent restriction from accessing services. 9. Limitation of Liability Services are delivered on a best-effort, professional basis. However, Issabela Mkhonto is not liable for: Any business losses incurred due to data misinterpretation Downtime or delivery issues caused by third-party tools (e.g., Wix, Google Meet, PayPal) Delays resulting from incomplete client inputs 10. Governing Law These terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these terms will be resolved through good-faith negotiation or formal arbitration where necessary. 11. Policy Updates We reserve the right to update these Terms & Conditions at any time. The latest version will always be published on this page with the effective date at the top. 12. Contact Information For questions or clarification about these Terms & Conditions, please contact: 📧 Email: info@issabelam.com 🌍 Website: www.issabelam.com

Refund Policy 1. General Policy At Issabela Mkhonto’s Data Services, client satisfaction is a top priority. However, due to the nature of customized digital services and consultations, we do not offer refunds once services have been booked or delivered — except in specific, clearly outlined circumstances. This Refund Policy is designed to protect both client and provider while ensuring clear expectations from the start. 2. Consultation Calls (Strategy Calls) All booked calls are non-refundable, regardless of attendance. However, clients may reschedule a call up to two (2) times in the event of an emergency, with at least 6 hours’ notice. If Issabela is unavailable due to unforeseen circumstances (e.g., illness or emergency), the client will be offered a reschedule at no cost. 3. Service-Based Work (Dashboards, Reports, Writing) Once work has started on any deliverable-based service, no refunds will be issued. Clients are entitled to revision rounds based on the service package selected (e.g., 1–3 revisions). Full transparency is maintained throughout the project via consultation, milestone delivery, and feedback windows. 4. Deposit & Payment Terms A 60% deposit is required before any work begins. The remaining 40% balance must be paid upon final delivery and approval of completed work. Deliverables will only be released after final payment is received. 5. Exceptions (Refund Eligibility) Refunds will only be considered under the following circumstances: If the business is permanently closed or dissolved If Issabela is medically unable to complete the project within the agreed timeline and no reschedule or alternate arrangement is possible In either case, a partial or full refund of unused service value may be offered at Issabela's discretion. 6. How to Request a Refund or Reschedule All refund or reschedule requests must be submitted in writing via email to: info@issabelam.com Please include: Full name Service or call booked Reason for the request Any supporting documentation (if applicable) We aim to respond to all refund-related inquiries within 3 business days. 7. Chargebacks & Dispute Policy Clients agree to this Refund Policy upon booking. Initiating a chargeback without prior communication may result in service suspension and refusal of future work. 8. Policy Updates This Refund Policy may be updated periodically. The latest version will always be available on this website. Thank you for your understanding and professionalism. This policy is designed to ensure a fair and respectful working relationship.

Accessibility Statement 1. Commitment to Accessibility At Issabela Mkhonto’s Data Services, we are committed to ensuring digital accessibility for all users, including those with disabilities. We believe that everyone deserves access to clear, useful, and inclusive online experiences — especially when it comes to data. We are actively working to ensure that our website is usable and accessible for people of all ability levels. 2. Measures to Support Accessibility To improve accessibility, this website takes the following measures: Uses a responsive, mobile-friendly layout Maintains high contrast between text and background Utilizes legible, scalable font sizes Ensures navigation can be done via keyboard Provides alt text for key images Avoids blinking/flashing content Uses headings and semantic structure for screen readers 3. Accessibility Standards We aim to conform with: WCAG 2.1 Level AA Guidelines Basic compliance with POPIA and global digital access principles Best practices as supported by the Wix accessibility toolkit While full compliance is a work in progress, we are continuously testing and improving features to make the site more inclusive. 4. Known Limitations Despite our efforts, some content may not be fully accessible yet: Third-party embedded content (e.g., charts, iframes, dashboards) Older downloadable files (e.g., PDFs without alt-text structure) We are working to resolve these issues and welcome your input on areas for improvement. 5. Feedback and Contact If you experience any difficulty using this website, encounter accessibility barriers, or have suggestions on how we can do better, please contact us: 📧 Email: info@issabelam.com 🕐 Response time: We aim to respond within 48 hours 6. Future Improvements We are currently: Auditing new pages using accessibility checkers Updating visuals and components to meet WCAG standards Reviewing all content for keyboard and screen reader compatibility Our goal is continuous improvement, and we appreciate your support and patience as we evolve. 7. Accessibility Tools We Use Wix Accessibility Settings Siteimprove and WAVE accessibility checkers Manual checks for screen-reader and keyboard navigation Thank you for visiting our website. We are committed to making data and insights accessible for everyone.

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email: info@issabelam.com

Midrand, Gauteng, South Africa

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