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Privacy Policy Issabela Mkhonto operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit this website, purchase digital products, or communicate with us. By using this website, you agree to the practices described in this policy. 1. Information We Collect We may collect the following types of information: a. Personal Information When you interact with this website, we may collect personal details such as: Full name Email address Phone number (if voluntarily provided) Business or company name (optional) b. Purchase & Transaction Information If you purchase a digital product, we may collect: Product purchased (e.g., portfolio templates, guides, or resources) Purchase date Transaction reference number Payment confirmation details Note: We do not store or have access to your full payment or card details. All payments are processed securely through third-party payment providers. c. Technical & Usage Data When you browse this website, certain information may be collected automatically, including: IP address Browser type and device information Pages visited and time spent on the site Referring links or pages d. Communication Data We may collect information you voluntarily provide through: Contact forms Email communication Customer support inquiries Feedback or product-related questions 2. How We Collect Your Information Your information may be collected when you: Purchase a digital template or resource from the website Subscribe to email updates, newsletters, or free resources Fill out a contact or inquiry form Communicate with us via email Browse the website through cookies and analytics tools 3. How We Use Your Information Your information may be used to: Deliver purchased digital products Send order confirmations and receipts Provide customer support related to purchases Send product updates, resources, or optional marketing emails (only with your consent) Improve website functionality and user experience Analyze website performance and visitor behavior We only collect and use information necessary to operate the website and deliver our digital products effectively. 4. Email Communication If you purchase a digital product or subscribe to resources: Your email address may be used to deliver the product and related materials You may receive occasional emails with product updates, helpful resources, or relevant offers You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails. We do not send spam or add users to mailing lists without consent. 5. Data Storage & Security Your data is stored securely using the Wix platform and its associated infrastructure, which implements industry-standard security measures including encryption and access controls. Sensitive payment information is never stored on our servers and is handled exclusively by secure third-party payment processors. 6. Sharing Your Information We do not sell, rent, or trade personal data. Limited information may be shared only when necessary to operate the website, including: Payment processors (such as PayPal, Stripe, Paystack, or Yoco) to process transactions Email delivery tools used to send product access or updates Website hosting and analytics providers These providers operate under their own privacy and data protection policies. 7. Cookies & Analytics This website may use cookies and analytics tools to: Understand how visitors use the website Improve performance and usability Analyze website traffic and engagement Tools used may include: Wix Analytics Google Analytics You may disable cookies in your browser settings at any time. 8. Your Data Protection Rights Depending on your location and applicable data protection laws (including GDPR and POPIA), you may have the right to: Access your personal data Request correction of inaccurate data Request deletion of your personal data Withdraw consent for marketing communications Object to certain uses of your data To exercise any of these rights, contact us at: info@issabelam.com 9. Third-Party Services This website may use third-party services to operate effectively, including: Wix (website hosting and analytics) Google Analytics (website traffic insights) Payment processors such as PayPal, Stripe, Paystack, or Yoco Email marketing or delivery tools Each provider maintains its own privacy and security practices. 10. Policy Updates This Privacy Policy may be updated periodically to reflect changes in business operations, technology, or legal requirements. The most current version will always be available on this page. Last updated: July 2025

Terms & Conditions Effective Date: July 2026 Welcome to issabelam.com. By accessing this website or purchasing digital products offered by Issabela Mkhonto, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use this website or purchase any products. 1. Introduction Issabelam.com is owned and operated by Issabela Mkhonto. These Terms & Conditions govern your use of this website and any digital products sold through it, including downloadable portfolio templates, guides, frameworks, and related digital resources. 2. Digital Products Offered This website sells digital products only, including but not limited to: Professional portfolio templates Portfolio design frameworks Digital guides and resources AI prompt guides and productivity resources All products are delivered electronically. No physical products are shipped. 3. Pricing & Payment All digital products must be paid in full at the time of purchase. Prices: Are listed in the applicable currency displayed on the website May change at any time without prior notice Are processed through secure third-party payment providers Payments may be processed through platforms such as: PayPal Stripe Paystack Yoco Issabela Mkhonto does not store or have access to full payment card information. Failure to complete payment will result in denied access to digital products. 4. Digital Product Delivery After successful payment: Digital products will be delivered immediately via download or sent to the email address provided at checkout. It is the customer's responsibility to provide a valid and accessible email address. If you experience issues accessing your product, please contact support within a reasonable timeframe. 5. Refund Policy Due to the instant-access nature of digital products, all purchases are final and non-refundable unless otherwise stated in the official Refund Policy. By completing a purchase, you acknowledge that you are purchasing digital content that cannot be returned. Any guarantees, promotions, or refund eligibility will be governed by the separate Refund Policy page available on this website. 6. Intellectual Property & License All website content and digital products remain the intellectual property of Issabela Mkhonto, including: Templates Designs Layouts Written content Guides and frameworks Visual assets When you purchase a digital template or product, you are granted a limited license to use the product for your personal or professional use only. This license does not transfer ownership of the product. 7. Prohibited Use You may NOT: Resell, redistribute, or sublicense the templates Share templates with others who have not purchased them Upload templates to marketplaces, free resource platforms, or file-sharing sites Claim the templates as your own original work Modify templates and resell them as derivative products Unauthorized use or distribution may result in: Immediate termination of your license Removal of access to products Legal action if necessary 8. Website Use By using this website, you agree not to: Copy, scrape, or reproduce website content without permission Use the website for unlawful purposes Attempt to breach the security of the website or its systems Misuse downloadable resources or intellectual property Violation of these terms may result in restricted access to the website. 9. Limitation of Liability All digital products are provided for educational and informational purposes. Issabela Mkhonto is not responsible for: Career outcomes or hiring decisions Business results generated from use of templates Financial or professional decisions made based on website content Technical issues caused by third-party platforms Use of templates or resources does not guarantee employment, clients, income, or specific business results. 10. Third-Party Platforms Some products may be used with third-party tools such as: website builders design tools document platforms portfolio platforms Issabela Mkhonto is not responsible for changes, outages, or limitations caused by third-party software providers. 11. Governing Law These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be handled through good-faith negotiation or the appropriate legal channels within South Africa. 12. Updates to These Terms These Terms & Conditions may be updated from time to time. The most current version will always be available on this page with the updated effective date. 13. Contact Information If you have any questions about these Terms & Conditions, please contact: 📧 Email: info@issabelam.com 🌍 Website: www.issabelam.com

Refund Policy Effective Date: July 2025 At Issabela Mkhonto’s Template Shop, we aim to provide high-quality digital products designed to help professionals build strong portfolios and present their work effectively. Because all products are delivered digitally, this Refund Policy outlines the limited circumstances under which refunds may be granted. By purchasing from this website, you agree to the terms of this Refund Policy. 1. General Policy All purchases are final unless they qualify under the 60-Day Results Guarantee described below. Digital products cannot be physically returned once delivered, which is why refund eligibility is limited and clearly defined. 2. Digital Products All products sold on this website are digital downloads, including: Portfolio templates Portfolio frameworks Digital guides and resources AI prompt guides or writing frameworks Because these products are instantly accessible and downloadable, the following applies: No refunds are provided for: Change of mind Accidental purchase Lack of usage Misunderstanding of the product description Incompatibility with personal tools or platforms Once a product has been accessed or downloaded, the sale is considered complete. 3. 60-Day Results Guarantee (Templates Only) Select portfolio template products may include a 60-Day Money-Back Guarantee. This guarantee exists to protect genuine users who actively use the template but do not receive any engagement from applications or outreach efforts. Eligibility Criteria To qualify for a refund under the guarantee, the customer must demonstrate that they: Completed the portfolio template with their own information Used the included writing framework or prompts where applicable Applied to at least 15 relevant jobs, clients, or opportunities within 60 days Included the portfolio in those applications or outreach messages Received no interview invitations, client calls, or responses All conditions must be met to qualify for review. Required Proof Refund requests must include documentation such as: The completed portfolio file A list of submitted applications or outreach attempts Submission dates Screenshots or confirmation emails showing the applications were sent Requests without sufficient proof may not qualify for the guarantee. Guarantee Limitations The 60-Day Results Guarantee does not apply if: The template was not completed Applications or outreach were not sent The portfolio was not included in submissions Fewer than 15 relevant opportunities were pursued The user stopped applying before the 60-day period External market factors affected responses (such as hiring freezes) This guarantee evaluates template usage, not hiring or client decisions, which are outside our control. Claim Window Refund requests under the guarantee must be submitted within 60 days of purchase. Requests submitted after 60 days will not be eligible. Only one refund claim per customer is permitted. 4. How to Request a Refund Review To request a refund review under the guarantee, please email: 📧 info@issabelam.com Include: Full name Order number Product purchased Reason for the request Supporting documentation (portfolio file, application proof) Requests are typically reviewed within 3–5 business days. 5. Chargebacks & Payment Disputes If you experience an issue with your purchase, please contact us first so we can resolve the matter. Initiating a chargeback without contacting us may result in: revoked access to purchased products restriction from future purchases submission of purchase records to payment processors We aim to resolve all concerns professionally and fairly. 6. Policy Updates This Refund Policy may be updated from time to time to reflect operational, legal, or regulatory changes. The most current version will always be available on this page. Last updated: March 2026

Accessibility Statement Effective Date: July 2025 1. Commitment to Accessibility At issabelam.com, we are committed to ensuring digital accessibility for all users, including people with disabilities. We believe everyone should be able to access and use our website, explore our resources, and purchase digital templates without barriers. Our goal is to provide a clear, inclusive, and user-friendly experience for all visitors. Accessibility is an ongoing effort, and we continue working to improve the usability of our website and digital products. 2. Measures to Support Accessibility This website includes a number of features designed to support accessibility, including: Responsive, mobile-friendly design High contrast between text and background elements Clear, legible font styles and scalable text sizes Keyboard-accessible navigation Logical page structure using headings and semantic layout Alternative text for key images and visual elements Accessible buttons, links, and form labels Limited motion and no flashing or blinking content These measures are applied across product pages, informational content, and checkout experiences. 3. Accessibility Standards We aim to align with recognized accessibility standards and best practices, including: Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA Global digital accessibility principles Accessibility tools and guidance provided through the Wix platform While we strive for accessibility across all areas of the website, full compliance is an ongoing process and improvements are implemented regularly. 4. Known Limitations Despite our efforts, some areas may not yet be fully optimized for accessibility. Possible limitations may include: Certain third-party tools or payment gateways that operate outside our control Some downloadable files or templates that may not be fully optimized for screen readers External platforms used to open or edit template files We are actively working to reduce these limitations wherever possible. 5. Feedback & Contact We welcome feedback regarding the accessibility of this website. If you encounter any barriers, experience difficulty accessing content, or have suggestions for improvement, please contact us: 📧 Email: info@issabelam.com We aim to respond to accessibility inquiries within 48 hours whenever possible. 6. Ongoing Improvements Accessibility is an ongoing priority. Our improvement efforts include: Regular reviews of new pages and product listings Testing keyboard navigation and page structure Reviewing downloadable resources for accessibility considerations Improving contrast, layout, and readability as the website evolves We are committed to making our digital resources more accessible over time. 7. Accessibility Tools Tools and features that support accessibility on this website include: Wix Accessibility Settings Automated accessibility scanning tools Manual usability checks for navigation and readability Thank you for visiting issabelam.com. We are committed to creating digital resources that are accessible and usable for as many people as possible.

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email: info@issabelam.com

Midrand, Gauteng, South Africa

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