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Privacy Policy Issabela Mkhonto (Data Visualization Analyst & Professional Portfolio Strategist) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit this website, purchase digital products, use our services, or communicate with us. By using this website, you agree to the practices described in this policy. 1. Information We Collect We may collect the following types of information: a. Personal Information Full name Email address Phone number (if provided voluntarily) Business or company name (optional) b. Purchase & Transaction Information Product purchased (digital portfolio templates or guides) Purchase date and transaction reference Payment confirmation details Note: We do not store or have access to your full payment or card details. All payments are processed securely through third-party payment providers such as PayPal or Stripe. c. Technical & Usage Data IP address Browser type and device information Pages visited and time spent on the site Referring pages or links d. Communication Data Messages submitted through contact forms Email correspondence Feedback or inquiries related to services or digital products 2. How We Collect Your Information Your information is collected when you: Fill out a contact, inquiry, or email capture form Purchase a digital product from the template shop Subscribe to email updates, guides, or resources Communicate with us via email or website messaging Browse the website (via cookies and analytics tools) 3. How We Use Your Information We use your information to: Deliver purchased digital products (portfolio templates and guides) Provide consulting, data visualization, and portfolio-related services Send order confirmations and important product updates Communicate helpful resources, insights, or offers (with your consent) Improve website functionality, content, and user experience Analyze site performance and audience behavior Your information may also be used to support future offerings or platforms connected to professional portfolio development and career growth. 4. Digital Products & Email Communication When you purchase a digital template or guide: Your email address may be used to deliver the product and related resources You may receive follow-up emails with usage tips, updates, or optional offers You can unsubscribe from marketing communications at any time We do not add users to mailing lists without consent, and we do not spam. 5. Data Storage & Security Your data is stored securely using Wix.com’s platform and associated tools, which implement industry-standard security measures, encryption, and access controls. Sensitive payment data is never stored on our servers and is handled exclusively by trusted third-party payment processors. 6. Sharing Your Information We do not sell, rent, or trade your personal data. We may share limited information only when necessary: To process payments via PayPal or Stripe To deliver emails or automate communications through trusted tools To comply with legal or regulatory obligations All third-party providers operate under their own privacy and security policies. 7. Cookies & Analytics This website uses cookies and analytics tools to: Understand how visitors use the site Improve performance and usability Track anonymized traffic patterns Tools used may include: Wix Analytics Google Analytics You may disable cookies in your browser settings at any time. 8. Your Rights Under applicable data protection laws (including GDPR and POPIA), you have the right to: Access your personal data Request corrections or deletion Withdraw consent to data processing Object to certain uses of your data To exercise these rights, contact us at: info@issabelam.com 9. Third-Party Tools & Services We may use the following third-party services: Wix (website hosting and analytics) Google Analytics (traffic insights) Calendly or TidyCal (appointment scheduling) PayPal and Stripe (payment processing) Each service has its own privacy policy governing how data is handled. 10. Policy Updates This Privacy Policy may be updated from time to time to reflect business, legal, or operational changes. The most current version will always be available on this page. Last updated: February 2026

Terms and Conditions Effective Date: July 2025 Welcome to issabelam.com. By accessing this website, purchasing digital products, or engaging services provided by Issabela Mkhonto, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use this website or its offerings. 1. Introduction Issabelam.com is operated by Issabela Mkhonto, a Data Visualization Analyst and Professional Portfolio Strategist. These Terms govern your use of the website, digital products, and professional services. 2. Services & Digital Products Offered Issabela Mkhonto provides: a. Professional Services Data visualization and dashboard design Reporting and performance analysis Data storytelling and communication consulting Content and insight-driven writing Strategy calls, workshops, and consulting sessions All services are customized and confirmed via written agreement, booking form, or email. b. Digital Products Downloadable professional portfolio templates Guided portfolio design frameworks AI prompt guides and supporting resources All digital products are delivered electronically and no physical goods or shipping are involved. 3. Pricing & Payment Terms a. Services A 60% deposit is required to begin any service-based work The remaining 40% is due before final delivery Strategy calls and consultations must be paid in full upfront b. Digital Products Payment is required in full at checkout Prices are listed in the applicable currency at time of purchase Payments are processed via third-party providers such as PayPal or Stripe Failure to complete payment may result in denied access to services or products. 4. Digital Product Delivery Digital products are delivered immediately or via email after purchase It is the customer’s responsibility to provide a valid email address Access issues must be reported within a reasonable time for support 5. Refunds & Cancellations a. Digital Products (Templates & Guides) All digital products are non-refundable. Due to the nature of downloadable digital content: No refunds, exchanges, or chargebacks are permitted once purchase is completed By purchasing, you acknowledge that you waive your right to a refund b. Services Strategy calls and consultations are non-refundable Calls may be rescheduled up to two times in case of emergency No refunds are issued once service work has commenced 6. Intellectual Property & Licensing All content on this website — including templates, designs, text, visuals, frameworks, and guides — remains the intellectual property of Issabela Mkhonto. Upon purchase of a digital template, you are granted: A personal, non-exclusive, non-transferable license The right to use the template for your own professional or business purposes You may NOT: Resell, redistribute, share, or sublicense the templates Upload templates to marketplaces or free platforms Claim the templates as your own original work Violation of these terms may result in legal action. 7. Client Responsibilities Users and clients agree to: Provide accurate information during purchase or booking Use digital products ethically and within license terms Review service deliverables promptly Adhere to agreed timelines, payment terms, and scope Failure to comply may result in delayed delivery or termination of service. 8. Website Use & Restrictions You agree not to: Copy, scrape, or reproduce website content without permission Use the site for unlawful or unauthorized purposes Attempt to breach site security or misuse data Unauthorized use may result in restricted access or legal action. 9. Limitation of Liability All services and products are provided on a professional, best-effort basis. Issabela Mkhonto is not liable for: Job outcomes, hiring decisions, or client acquisition results Business losses resulting from use of templates or insights Technical issues caused by third-party platforms Delays due to incomplete or inaccurate client input Use of templates does not guarantee employment, contracts, or income. 10. Governing Law These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes will be resolved through good-faith negotiation or formal legal channels where necessary. 11. Updates to These Terms We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on this page with the effective date noted above. 12. Contact Information For questions or concerns regarding these Terms & Conditions: 📧 Email: info@issabelam.com 🌍 Website: www.issabelam.com

Refund Policy Effective Date:** July 2025 At **Issabela Mkhonto’s Data Services**, transparency, fairness, and professionalism are core principles. Because we provide digital products and professional services, refunds are limited and governed by the terms below. By purchasing any product or service from this website, you agree to this Refund Policy in full. --- ## 1. General Policy All purchases are considered final unless expressly eligible under the **60-Day Results Guarantee** or other limited exceptions outlined below. This policy exists to protect both the client and the business by establishing clear expectations before purchase. --- ## 2. Digital Products (Templates, Guides, Downloads) All digital products are **non-refundable** once delivered. Because digital products are: * accessible immediately after purchase * downloadable and reproducible * impossible to return the following applies: * No refunds for change of mind * No refunds for accidental purchases * No refunds for lack of usage * No refunds due to misunderstanding product scope By purchasing a digital product, you acknowledge and agree that access constitutes full delivery and completion of the sale. --- ## 3. 60-Day Results Guarantee (Templates Only) Certain portfolio template products are sold with a **60-Day Money-Back Guarantee**. This guarantee applies **only** if the customer can demonstrate they used the template as instructed and did not receive measurable results. ### Eligibility Criteria To qualify for a refund under this guarantee, you must provide evidence that: 1. You completed the template fully using your own information 2. You used the included AI Prompt Guide or writing framework 3. You applied to at least **15 relevant jobs or clients** within 60 days 4. You submitted your portfolio with those applications or pitches 5. You did not receive **any interview invitations, client calls, or responses** All five conditions must be met. --- ### Required Proof Refund requests must include: * completed portfolio file * list of applications or outreach attempts * dates submitted * screenshots or confirmation emails showing submission Failure to provide verifiable proof voids eligibility. --- ### Guarantee Limitations The guarantee **does not apply** if: * the template was not completed * the template content was not used * applications were not sent * the portfolio was not included in submissions * the user abandoned their search early * the user changed industries without relevant experience * external factors prevented responses (market conditions, hiring freezes, etc.) This guarantee covers **template effectiveness only**, not hiring or client decisions, which are outside our control. --- ### Guarantee Claim Window Requests must be submitted **within 60 days of purchase**. Claims submitted after 60 days are not eligible. Only one refund claim may be submitted per customer. --- ## 4. Consultation Calls (Strategy Sessions) All booked calls are non-refundable. However: * Calls may be rescheduled up to **two times** * Requests must be made at least **6 hours in advance** * Emergencies will be handled with reasonable flexibility Missed calls without notice are forfeited. If Issabela must cancel, the call will be rescheduled at no cost. --- ## 5. Service-Based Work (Dashboards, Reports, Consulting, Writing) Once work has begun on any service: * Payments are non-refundable * Clients retain access to included revisions * Feedback opportunities are provided during milestones Refunds are not issued for subjective dissatisfaction once work has started, provided services were delivered as agreed. --- ## 6. Deposits & Payment Terms * A **60% deposit** is required before work begins * Deposits are non-refundable once work has started * Remaining balance is due upon completion * Final deliverables are released only after full payment --- ## 7. Limited Exceptional Refunds Refunds may be granted only if: * the business permanently ceases operations before delivery, or * Issabela is medically unable to complete a paid service and no reasonable alternative can be arranged Any refund issued will reflect only the **unused portion** of the service. Digital products are excluded from exceptional refunds. --- ## 8. How to Request a Refund Review All requests must be submitted via email: **[info@issabelam.com](mailto:info@issabelam.com)** Include: * Full name * Order number * Product/service purchased * Reason for request * Supporting documentation Requests are reviewed within **3 business days**. --- ## 9. Chargebacks & Disputes By purchasing, you agree to contact us first before initiating a dispute or chargeback. Unresolved chargebacks may result in: * revoked access to products * cancellation of services * permanent refusal of future service We are committed to resolving concerns professionally and fairly. --- ## 10. Policy Updates This policy may be updated periodically to reflect operational, legal, or regulatory changes. The most current version will always appear on this page with the effective date listed above. --- **Summary:** Our goal is simple — provide professional tools that deliver real results. The 60-Day Guarantee exists to protect genuine users who apply the templates properly, while maintaining fair-use protections for our digital products and services.

Accessibility Statement Effective Date: July 2025 1. Commitment to Accessibility At Issabela Mkhonto’s Data Services, we are committed to ensuring digital accessibility for all users, including people with disabilities. We believe everyone deserves access to clear, inclusive, and usable online experiences — whether exploring our data services, purchasing portfolio templates, or engaging with our content. Accessibility is an ongoing priority, and we actively work to make our website usable for people of all ability levels. 2. Measures to Support Accessibility This website includes the following accessibility-focused features: Responsive, mobile-friendly design High contrast between text and backgrounds Legible, scalable font sizes Keyboard-accessible navigation Clear page hierarchy using headings and semantic structure Alt text for key images and visual elements Minimal motion and no flashing or blinking content Accessible buttons, links, and form labels These measures apply across service pages, portfolio content, and the digital template shop. 3. Accessibility Standards We aim to align with the following standards and best practices: Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA Global digital accessibility principles POPIA-aligned data handling practices Accessibility tools and guidance provided by the Wix platform While full compliance is an ongoing process, we continuously review and improve the site to enhance inclusivity. 4. Known Limitations Despite our efforts, some content may not yet be fully accessible: Certain third-party embedded content (e.g., dashboards, charts, iframes) Older downloadable files (such as PDFs that may lack full screen-reader optimization) External tools or payment gateways that operate outside our direct control We are actively working to reduce these limitations where possible. 5. Feedback and Contact We welcome feedback on the accessibility of this website. If you encounter any barriers, experience difficulty accessing content, or have suggestions for improvement, please contact us: 📧 Email: info@issabelam.com 🕐 Response time: Within 48 hours We take accessibility feedback seriously and will make reasonable efforts to address concerns promptly. 6. Ongoing & Future Improvements Our accessibility efforts include: Regular audits of new pages and digital products Reviewing templates and downloadable resources for accessibility considerations Testing keyboard navigation and screen-reader compatibility Improving contrast, layout, and readability as the site evolves Accessibility is a continuous process, and improvements are implemented as part of ongoing site updates. 7. Accessibility Tools Used Wix Accessibility Settings WAVE and Siteimprove accessibility checkers Manual testing for keyboard navigation and screen-reader usability Thank you for visiting issabelam.com. We are committed to making data, insights, and professional tools accessible to everyone.

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email: info@issabelam.com

Midrand, Gauteng, South Africa

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